REGULATIONS OF THE FITT MEALS WEBSITE AND THE "FITT Meals"

MOBILE APPLICATION 

§ 1. DEFINITIONS

Whenever the following capitalised terms are used in these Regulations, they shall be understood as:

1. Application - a mobile application (available on Android and iOS platforms), produced by the Manufacturer under the name "FITT Meals", which enables the Customer to access the Services provided by the Service Provider; 

2. Personal Data - information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as first and last name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the natural person;

3. Meal plan - the meal plan, the information about which is presented on the Website or Application and which may be the subject of a Customer Order; 

4. Business Days - days from Monday to Friday, excluding public holidays in UAE;

5. Payment Services Provider - a payment services provider (within the meaning of the Act of 19 August 2011 on payment services) enabling the Customer to pay for the Order. The online payment service provider is Stripe, Inc

6. Customer - a natural person with full legal capacity to purchase our products and services, a legal person or an organisational unit without legal capacity, to which specific provisions grant legal capacity, using the Website or Application;

7. Consumer - a natural person who performs a legal action with an service provider which is not directly connected to his/her business or professional activity, using the Website or Application, or submitting an Order;

8. Account - an individual Customer account on the Website and Application, enabling the use of their functionalities, including submitting Orders; 

9. Producer - the producer of the Website, FITT Meals Catering Services LLC

10. Interruption - a temporary interruption of the operation of the Website (including its individual subpages or functions) or the Application, which shall be necessary for technical reasons, e.g. in connection with maintenance, modification or repair of the Website or Application;

11. Regulations - as per Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL 2021)

12. Website - the website operated by the Service Provider at the URL: www.fittmeals.ae

13. Force Majeure - any external event of extraordinary or accidental nature which is beyond the control of the Service Provider and the Customer or cannot be prevented, including but not limited to riots, strikes, armed conflicts, states of emergency, natural disasters; 

14. Sales Contract - a contract of sale within the meaning of the Civil Code of the meal plan (or meal plans) covered by the Order, concluded between the Customer and the Service Provider;

15. Services - services provided by the Service Provider to the Customer by means of the Website or Application, as listed in § 3 of these Regulations; 

16. Service Provider - the company FITT Meals Catering Services LLC with registered office in WH1, Building 1, 9b Street, Al Quoz Industrial Area Third, as licensed by Dubai Economic Department with company formation number 962935 and Tax Registration Number (TRN) 100540878400003

17. Act - As per the laws of the UAE relating to Consumer Rights

18. Licence Conditions - the terms and conditions of the licence for the Application granted by the Manufacturer (as the copyright holder of the Application) to the Customer with the content specified by the Manufacturer and made available to the Customer;

19. Order - the meal plan (or meal plans) selected by the Customer as the subject of an offer made via the Website or the Application. 

20. Cut Off Time - The time prior to which customer orders must be submitted in order to be fulfilled as part of the next immediate processing batch.

21. Meal Plan Start Day - This is the first day of food consumption.

§ 2. GENERAL PROVISIONS

1. The Regulations set out the terms and conditions for the provision of electronic services by the Service Provider, in particular the rules of operation of the Website and Application, the manner and conditions for placing Orders, entering into agreements, payment for Orders, withdrawal from the Sales Contract, the Customer's right to cancel the Order and the rules for lodging complaints. Upon using the pages on this website, the customer agrees to these terms and conditions. If it is such that the customer do not agree, the customer should not use this website. The material on this website is provided for and in accordance with lawful purposes only.

2. Service Provider's data: 

1. Correspondence address/address for complaints: 

[email protected]

§ 3. SERVICES

1. The Service Provider shall provide the following Services to Customers electronically:  

1. via the Website: 

1. making available at the Customer's request the content of the Website, including information on available meal plans and invitations to submit offers as referred to in § 6 of the Regulations;

2. creating an Account pursuant to the principles set out in § 5 of the Regulations;

3. placing Orders pursuant to the principles set out in § 7 of the Regulations; 

2. through the Application and /or Website: 

1. providing, at the Customer's request, information on the Services, including information on available meal plans and invitations to submit offers referred to in § 6 of the Regulations;

2. maintaining and editing of an Account pursuant to the principles set forth in § 5 of the Regulations;

3. placing Orders pursuant to the principles set out in § 7 of the Regulations; 

4. history of Orders;

5. change of the address of an Order;

6. cancellation of an Order;

7. adding meal plan's exclusions; 

8. evaluation of the meals;

9. filling in questionnaires;

10. news;

11. reminders of expiring Orders;

12. reminders to assess meals;

13. meal consumption reminders;

14. calorie needs calculator;

15. contact details of the Service Provider. 

2. In addition to the services referred to in section 1 of this paragraph, it is possible to conclude Sales Agreements in the cases indicated in the Regulations. 

3. The Services referred to in § 3 section, points 1 and 2 are provided free of charge, with the exception that the conclusion of a Sales Contract as a result of placing an Order is associated with the obligation to pay the price for the Order by the Customer. 

4. The use of Services referred to in § 3 section ,point 1a does not require placing an Order. The agreement for provision of Services referred to in the preceding sentence between the Service Provider and the Customer is concluded at the moment the Customer starts browsing the Website and expires when the Customer stops using the Services.

5. Access to the Services specified in § 3 (1) (1) (b) and (c) and (2) shall require the prior placement of an Order and, in the case of Services specified in § 3 (1) (2), downloading and installing the Application on the Customer's device and creating an Account. Downloading the Application is free of charge. 

6. The Customer may use the Services at any time, subject to § 4 (3) of the Regulations. Orders shall be accepted and processed within the time limits specified in § 8 of these Regulations. 

7. The Service Provider shall provide Services and conclude Agreements, including Sales Contracts in the English language.

§ 4. TECHNICAL REQUIREMENTS AND PRINCIPLES OF USING THE WEBSITE AND APPLICATION

1. In order to use the Website, the Customer should have the following equipment:

1. Computer or mobile device (e.g. smartphone, tablet) connected to the Internet and having software enabling access to the Website;

2. Internet browser with JavaScript and cookies enabled; 

3. an active e-mail account.

2. In order to download and use the Application, the Customer should have the following equipment:

1. a mobile device (smartphone) with Android (version 5+) or iOS (version 11+), connected to the Internet;

2. an active e-mail account.

3. an active account in the Play Store or App Store.

3. The Service Provider is entitled to introduce an Interruption. The Service Provider shall inform the Customer through normal communication channels of any planned Interruption, which may affect the normal use of the Website or the Application.

4. In the event of a breakdown of the Website, the Service Provider shall make every effort to restore its functionality without delay.

§ 5. ACCOUNT

1. When placing an Order on the Website or by telephone or e-mail, the Customer may create an Account to access the Application.

2. An Account may be created: 

1. through a form made available on the Website; after filling in the data required to place an Order indicated in § 7 section 3, ticking the checkbox stating: "I want to manage my meal plan from the level of the iOS / Android mobile application" and making declarations, including reading and accepting the Regulations; the Customer confirms the registration by clicking on the button with the content: "I am ordering with the obligation to pay"; at the moment of clicking, the first Order is placed and the agreement for the provision of services for maintaining the Account is concluded;

2. by e-mail or telephone contact with the Service Provider in accordance with the contact details specified in § 2 (2) (2) of these Regulations; after providing the data required to place an Order indicated in § 7 (3) and making the statements when logging in to the Application for the first time, including that he/she has read and accepts the Regulations; the Customer confirms the registration by tapping the button with the content: "I confirm"; at the moment of tapping, an agreement for the provision of services for maintaining an Account is concluded.

3. An Account may be created during the hours of acceptance of Orders specified in § 8(1) of the Regulations. The Service Provider shall endeavour to create an Account immediately after the request for its creation has been submitted. 

4. The Account shall be set up once, and subsequent Orders shall be processed on the basis of the data provided during the Account registration.

5. Service Provider reserves the right to additional verification of the Customer's data provided when creating an Account, e.g. by telephone or e-mail. 

6. In the case of false data, the Service Provider has the right to refuse to set up an Account, notifying the Customer.

7. The Customer shall gain access to an Account in the Application by entering his or her login and password automatically generated during the registration process and sent by e-mail and/or SMS. The login and password are confidential. The Customer shall be liable for any damage caused by disclosure of his/her login and password to third parties.

8. The Customer is obliged to update his/her data provided when creating the Account, each time it changes. The Customer shall be liable for failure to update the data.

9. The agreement for maintaining an Account is concluded for an indefinite period. The Customer shall be entitled to close his Account at any time by sending a request for Account closure to the following address: [email protected]. With an Account closure the agreement for the provision of services for maintaining an Account shall be terminated.

§ 6. OFFER

1. The meal plans presented on the Website or Application do not constitute a commercial offer, but constitute an invitation to submit offers by the Customers.

2. By placing an Order, the Customer places an offer to purchase a given meal plan on the conditions specified in the Regulations and on the Website or Application. 

3. The meal plan consists of a set of meals with specific characteristics (Initially specific calorie ranges but can be updated by the Service Provider in line with business model updates to include separate meal plans based on dietary preferences or needs such as vegetarian, Low carb, etc.), the number of dishes per day, delivery dates. By means of the tools made available on the Website and Application or through a telephone conversation or e-mail contact, the Customer may determine the parameters of the meal plan, including those mentioned in the previous sentence. 

4. The Service Provider shall make available, via the Website and the Application, information on the meal plans, in particular the information on the ingredients of the meals and their properties, including nutritional value, the method of their storage, the shelf life of the ingredients included in the meals and others.

5. As the meals include food products, after delivery they should be stored in appropriate conditions in accordance with the instructions on the packaging. Storage after delivery is the responsibility of the customer

6. The Service Provider is not responsible for the Customer's health complications regarding nutrition, which the Customer should consult with his/her doctor or nutritionist before using the meal plan. The Service Provider informs that the meals included in the meal plans are not custom-made for the Customer and therefore may not take into account the Customer's health conditions. The Customer is solely responsible for adapting the meal plan to his/her needs and health contraindications. 

§ 7. PLACING AN ORDER AND CONCLUDING A SALES CONTRACT

1. Orders may be placed by Customers who have an Account, as well as by Customers who do not have an Account.

2. Placing an Order is conditional on knowing and accepting the Regulations, as well as consent to the processing of personal data and contact of the Service Provider with the Customer in connection with the submission of the Order and conclusion of the Sales Contract.

3. Placing an Order requires the following data:

1. choice of type of the meal plan;

2. choice of variant and calorie content of the meal plan;

3. choice of meals;

4. choice of delivery days;

5. first and last name;

6. telephone;

7. e-mail;

8. data for an invoice

9. delivery address;

10. additional information on the delivery method (door, floor, code to the door, code to the gate, preferred delivery times, place of delivery, etc.);

11. payment method.

4. Orders may be placed in one of the following ways: 

1. through the Website; 

2. via the Application; 

3. by e-mail or telephone contact with the Service Provider in accordance with the contact details specified in § 2 (2) (2) of the Regulations.

5. Orders may be placed at the following times: 

1. via the Website or Application - 24 hours a day, 7 days a week; 

Orders shall be accepted and processed pursuant to the principles and within the time limits specified in § 8 of the Regulations

6. After placing an Order the Customer shall receive a confirmation of the Order at the e-mail address and/or telephone number assigned to the Account or indicated when placing the Order (in the case of Customers without an Account). 

7. The Sales Contract is concluded at the moment when the Customer receives confirmation of the Order, in accordance with section 6 of this paragraph.

8. The Service Provider reserves the right to additional verification of Order details, e.g. by telephone contact with the Customer.

9. In the event that the Service Provider fails to confirm acceptance of the Order within 2 days in the manner referred to in section 6 of this paragraph, the Sales Contract shall not be concluded, any payments made for the unaccepted Order shall be immediately refunded to the Customer. 

§ 8. PROCESSING THE ORDER

1. Orders will be executed in the UAE.

2. Orders are processed on days selected by the Customer when placing the Order, subject to the fact that the first day of processing the Order depends on the day and time of placing the Order in accordance with the table below:

3. Meal Plans are for Monday to Friday (5 Day Plan) and Monday to Saturday (6 Day Plan)

4. The minimum number of days of an Order is 5 days.

5. The maximum number of days for an Order is 24 days.

6. The Customer may not place a test Order

7. Orders are delivered by drivers either on Sunday/Tuesday/Thursday evening or on Monday/Wednesday/Friday morning, depending on delivery area.

8. The Delivery areas are as follows:  

Evening Delivery

Dubai*, Abu Dhabi, Sharjah, Umm Al Quwain, Ajman, & Ras Al Khaimah

Sunday, Tuesday, and Thursday evenings between 4:00 pm – 9:30 pm
*Selected areas in Dubai: Arabian Ranches 1 & 2, Damac Hills 1 & 2, Al Qudra, Layan Community, Mira Community, Motor City, Mudon, Remraam, Serena, Studio City, Sustainable City, and Town Square.

Morning Delivery

Dubai**

Monday, Wednesday, and Friday mornings between 2:00 am – 6:00 am
**Other areas in Dubai not listed as part of Evening Delivery

9. The Service Provider may agree with the Customer a new deadline for completion of the Order in case the Order cannot be completed within the original period due to reasons beyond the control of the Service Provider, of which the Customer shall be immediately informed. 

10. The execution time of an Order may change due to the execution of other Orders, the sequence of the Orders or traffic difficulties. 

11. In the event that it is not possible to carry out the Order, in particular due to the exhaustion of ingredients included in the ordered meal plan or placing an Order outside the serviced area, the Service Provider will inform the Customer about this by phone or e-mail. In the situation referred to in the previous sentence, the Service Provider shall refund the amount paid to the Customer immediately where possible, but no later than within 10  days.

12. When placing an Order, the Customer specifies the method of its collection. The following options are possible: 

1. leaving the Order at the place indicated by the Customer (e.g. staircase, reception). 

13. The Service Provider shall not be liable for non-delivery of an Order due to an incorrect delivery address provided by the Customer. This does not relieve the Customer from the obligation to pay for the Order.

14. If the delivery option consists in leaving the subject of the Order at the place indicated by the Customer, the Service Provider shall not be liable for the subject of the Order from the moment of leaving it at the place indicated by the Customer, in particular for its theft or destruction. Leaving the Order at the place indicated by the Customer is always at the Customer's risk. 

§ 9. CHANGE AND CANCELLATION OF AN ORDER

1. The Customer has the right to change the Order under the conditions specified in this paragraph. 

2. A change to an Order may concern the following parameters of the Order: 

1. Address of delivery;

2. Modify a meal plan;

3. Cancellation Meal Plan;

4. Pausing of a Meal Plan;

3. An instruction to change an Order may be submitted via the Application and by e-mail or telephone contact with the Service Provider.  

4. Customers do not have the option to pause a weekly meal plan or convert any part of the plan to loyalty points.

5. Monthly Meal plans can only be paused once during the meal plan. 

6. The execution of the instruction to change the address, cancel/pause a delivery or modify a meal plan depends on the day and time of submission of the instruction according to the table below:

7. A change to the Order may involve a change to the price of the meal plan or delivery costs. The Customer shall be informed of this fact by the Service Provider. If the price increases as a result of the change, the Customer shall be obliged to pay the difference in accordance with the payment method selected when placing the Order, unless the Parties agree on another form. If, after the change, the price is lower than that originally agreed, the Service Provider shall immediately refund the overpayment to the Customer in accordance with the payment method selected when the Order was placed, unless the Parties agree on another form.

§ 10. PRICES, DELIVERY AND PAYMENT COSTS

1. The prices displayed on the Website and Application include VAT (gross prices) and are given in United Arab Emirates Dirham (AED).

2. The cost of an Order may vary depending on the choices offered. The cost of the service shall be specified on the Website and Application for each plan on the list of choices and in the summary of the Order. The full cost shall be borne by the Customer.

3. The cost of the customers’ first order shall include an AED 100 security deposit paid by the customer to ensure the safe return of the insulated cooler bags and ice packs in which the customer’s meals are delivered back to FITT Meals. This security deposit amount will be refunded to the customer within 10 days from the end of the customers’ plan provided that all of the insulated cooler bags and ice packs which were delivered to the customer have been returned to FITT Meals. In the event of an error on the part of FITT Meals resulting in the deposit not being refunded due to FITT Meals’ records incorrectly recording that the customer is still in possession of one or more insulated cooler bags and ice packs, the customer may escalate this to the Customer Service team through any of FITT Meals’ official communication channels such as WhatsApp, Facebook and Instagram. Upon the receipt of communication, the FITT Meals team will investigate, adjust its records accordingly if required, and issue the refund once all is confirmed from both parties. The customer will surrender their AED 100 security deposit if any outstanding bags are not returned within 3 inactive months from the last active plan, or if they fail to escalate an assumed error on the part of FITT Meals within 3 months of the last day of their meal plan, as the service provider cannot guarantee the quality and effectiveness of the Insulated Cooler bag and Ice Packs after 3 months of inactive use.
   

   1. FITT Meals ensures the right of the consumer to receive a refund where applicable under the law. All refunds, once approved, shall be processed exclusively to the original payment method used at the time of the transaction.
   2. Refunds to alternative methods, such as different bank accounts, credit/debit cards, or cash, are not permitted. FITT Meals shall not be held responsible for any delays arising from third-party payment gateways or financial institutions. The refund processing period may vary depending on the policies of the respective payment provider but shall be effected within the timeframes stipulated by applicable law.

4. The Customer may choose the form of payment for the Order from the following:

1. Online payment via Payment Service Provider (Including but not exclusive to: Apple Pay, Google Pay, Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro);

5. The Customer may be eligible to obtain a discount for placing an Order for more than 7 days under the conditions and in the amount specified on the Website and Application.

6. The Customer may be eligible to obtain a discount for placing an Order for more than 1 meal plan to the same address under the conditions and in the amount specified on the Website and the Application.

7. Sales Contracts concluded through the Website, Application and by e-mail or telephone contact with the Service Provider shall be documented in accordance with applicable regulations, in particular by issuing a receipt or invoice.

8. If it is necessary to refund a transaction made by the Customer, the Service Provider shall refund the payment using the same method of payment used by the Customer, unless the Customer has expressly agreed to a different method of refund that does not involve any costs.

§ 11. RIGHT OF WITHDRAWAL

1. The Consumer who has entered into an agreement, may withdraw from it with five days notice and any costs will be returned pro rata. 

2. The consumer shall not have the right to withdraw:

1. for the provision of services, if the service provider has performed the service in full with the express consent of the consumer, who was informed before the performance of the service by the service provider that after the performance of the service by the service provider, he will lose the right to withdraw from the agreement;

2. where the subject of the performance is a fast deteriorating item or an item with a short shelf life, any meals that were delivered may not be returned. 

3. where the subject of the performance is an item supplied in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package has been opened after delivery;

4. where the subject of the performance are items which after delivery, due to their nature, are inseparably connected with other items;

3. To exercise the right of withdrawal from the Sales Contract, the Consumer shall inform the Service Provider of his/her decision by submitting a declaration of withdrawal through official customer service contact channels (official social media pages/customer service phone lines) from the Sales Contract before the expiry of the time limit indicated in section 1 of this paragraph. Submission is not complete until receipt has been confirmed by FITT Meals staff. FITT Meals will endeavour to acknowledge submissions promptly.

§ 12. COMPLAINTS

1. Under the terms of this paragraph, the Customer may file a complaint regarding the Services specified in the Regulations, as well as defects in the subject of the Sales Contract.

2. The complaint shall be submitted to the e-mail address of the Service Provider indicated in § 2 section 2 point 2 of the Regulations or by phone. A complaint should include the following details of the Customer: first and last name, e-mail address, description of the case and in the case of a complaint regarding a Sales Contract, proof of concluding the Contract. 

3. The Service Provider will endeavour to respond to the complaint within 1 working day of its receipt.

4. The Service Provider is obliged to provide the Customers with the subject of the Sales Contract without defects.

5. The Service Provider shall not be liable under the warranty for defects of the subject of the Sales Contract to the Customers who are not Consumers. 

§ 14. LIABILITY

1. The Service Provider shall be solely responsible for the provision of the Services specified in the Regulations. The Website and Application have been created by the Producer with due diligence, using the best knowledge available to the Producer and tested using the tools available to the Producer, however, the Producer and the Service Provider shall not be liable for any damage related to the use of the Website or Application. The Producer and the Service Provider shall not be liable for defective operation of the Website or the Application if it is due to the conduct of the Customer or a third party.

2. The Service Provider shall not be liable for non-performance or improper performance of the agreements set out in the Regulations if this has been caused by circumstances of Force Majeure.

3. The Service Provider shall not be liable for non-performance or improper performance of the obligations of the agreements set out in the Regulations to the extent caused by the Customer's failure to fulfil its obligations.

§ 15. LEGAL DISCLAIMERS

1. The Customer shall use the Website and the Application in accordance with their intended purpose, the provisions of the Regulations, the law and the principles of community life. 

2. The Customer shall be prohibited from delivering via or using the Website or Application any unlawful content not related to the subject matter of the Website or Application, including in particular content that is offensive, pornographic, inciting hatred, vulgar, untrue, potentially misleading, containing viruses or malware, or violating the generally applicable law, third party rights, decency or false information detrimental to the good name of the Service Provider or Producer.

3. The Producer is the owner of the intellectual property rights to the Website and the Application, including the copyrights. All technical solutions, graphic elements and other elements of the Website and Application, in particular HTML codes, CSS sheets and JavaScript scripts, are subject to legal protection, in particular from the point of view of copyrights held by the Producer. The provision or transfer of such materials to the Customers shall not constitute a grant or transfer of rights to these elements, unless otherwise expressly stated by the Producer. In using the Application, the Customer shall comply with the Licence Terms and Conditions provided by the Producer.

4. The Service Provider is the owner of the logotypes, markings, elements of visual identification identifying the Service Provider on the Website and Application, as well as all regulations and information concerning the provision of the Services. This applies in particular to all materials and works which will be made available or provided to Customers as part of the provision of Services. The provision or transfer of such materials to Customers shall not imply the granting or transfer of rights to these elements, unless expressly stated otherwise by the Service Provider.

5. Copying, reprinting or use to any extent of the materials or data available on the Website or Application shall always require the written consent of the Service Provider. In particular, it is forbidden to download, process and use the data and other information available on the Website or Application for the purpose of making them available on other websites and web portals, as well as offline, and in any other manner which violates the interests of the Service Provider or the Producer.

§ 16. THREATS

1. The Customer, like any other Internet user, is subject to risks associated with the use of the Internet. The main threat to any Internet user is the possibility of "infecting" the ICT system with software designed primarily to cause damage, such as viruses, "worms" or "Trojan horses". In order to avoid any related risks, including those arising when opening e-mails, the Customer is advised to equip his/her computer, which is used to connect to the Internet in order to use the Website, with anti-virus and firewall software and to keep it updated. 

2. The Service Provider also informs that particular threats related to the use of the Website are associated with the activity of the so-called hackers aiming to break into the system of both the Service Provider (e.g. attacks on its websites), and the Customer. 

3. The Service Provider informs that it applies modern protection technologies in order to minimize the risks referred to in sections 1 and 2 of this paragraph, however there is no way to completely and fully protect against the described undesirable activities.

§ 17. COPYRIGHT & TRADEMARKS

1. The customer may not download material displayed on this website for non-commercial and personal use. All copyright, trademark and other proprietary notices remain the property of the service provider. The customer may not copy, reproduce, republish, upload, post, transmit or distribute in any way the contents of this website including the text, images, audio and video for either public or commercial use or communication, without prior written permission from FITT Meals LLC.

2. The trademarks and logos displayed on this website are trademarks of FITT Meals LLC. Nothing contained on the site may be construed as granting, by implication, any licence or right to use any of the trademarks displayed on this site without the prior written permission of FITT Meals LLC. All other trademarks are the property of the respective trademark owners.

§ 18. RESTRICTIONS OF LIABILITY

1. FITT Meals LLC shall not be liable for any loss whether direct, indirect, incidental or consequential, arising out of access to, use of, or reliance upon any of the content on this website or sites to which this website is linked regardless of whether such content is accurate or complete and FITT Meals LLC will not pay any damages whether for loss or injury, punitive or otherwise because of any such access to, use of, or reliance upon any of the content on this website or sites to which this website is linked.

   § 19. SUBMISSIONS

1. All remarks, suggestions, ideas, graphics, or other information communicated to FITT Meals LLC through this site (together, the “Submission”) will forever be the property of FITT Meals LLC and may be used by FITT Meals LLC without any limitation and/or payment. FITT Meals LLC will not be required to treat any Submission as confidential. 

2. Without limitation, FITT Meals LLC will have exclusive ownership of all present and future existing rights to any Submission of every kind and nature and will be entitled to use the Submission for any commercial or other purpose whatsoever without compensation to the customer or any other person sending the Submission. Personally identifiable information that may be received at this site is provided voluntarily by a visitor to this site.

   § 20. DISCLAIMER

1. The material in this site could include technical inaccuracies or typographical errors. FITT Meals LLC may make changes or improvements at any time. The materials in this site are provided “as is'' and without warranties of any kind either expressed or implied, to the fullest extent permissible pursuant to applicable law. FITT Meals LLC disclaims all warranties of merchantability and fitness for a particular purpose. FITT Meals LLC does not warrant that the functions contained in the material will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. FITT Meals LLC does not warrant or make any representations regarding the use of or the result of the use of the material in this site in terms of their correctness, accuracy, reliability, or otherwise. The customer (and not FITT Meals LLC) assumes the entire cost of all necessary servicing, repair or correction. The above exclusion may not apply to the customer, to the extent that applicable law may not allow the exclusion of implied warranties.

2. This website contains downloadable materials as well as links to external sites. FITT Meals LLC is not responsible for, and has no control over, the content of such downloadable materials or external sites. The customer understands that FITT Meals LLC cannot and does not guarantee or warrant that files or software of any kind, or from any source, available for downloading through this website, will be free of infection or viruses, worms, Trojan Horses or other code or defects that manifest contaminating or destructive properties.

   § 21. MISCELLANEOUS

1. These Terms and Conditions will be governed and be interpreted pursuant to the laws of the United Arab Emirates, notwithstanding any principles of conflicts of law. If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Possible evidence of use of this site for illegal purposes will be provided to law enforcement authorities. This is the entire agreement between the parties relating to the use of this site. FITT Meals LLC can revise these Terms and Conditions at any time by updating this posting. This site may be linked to other sites which are not maintained by FITT Meals LLC. FITT Meals LLC is not responsible for the content of those sites.

   § 22. INDEMNIFICATION

1. The Customer hereby agree to indemnify, defend, and hold FITT Meals LLC , its licensors, licensees, distributors, agents, representatives and other authorized users, and each of the foregoing entities’ respective resellers, distributors, service providers and suppliers, and all of the foregoing entities’ respective officers, directors, owners, employees, agents, representatives and assigns (collectively, the “Indemnified Parties”) harmless from and against any and all losses, damages, liabilities and costs (including settlement costs and any legal or other fees and expenses for investigating or defending any actions or threatened actions) incurred by the Indemnified Parties in connection with any claim arising out of any breach by the customer of these terms of use or claims arising from their use of any FITT Meals LLC site. 

2. The Customer shall use their best efforts to cooperate with FITT Meals LLC in the defence of any claim. FITT Meals LLC reserves the right, at its own expense, to employ separate counsel and assume the exclusive defence and control of any matter otherwise subject to indemnification by the customer.

§ 23. PERSONAL DATA

1. The Controller of the collected Personal Data is the Service Provider.

2. The rules of the Service Provider's privacy policy and cookies policy can be found in a separate document "Privacy policy".

§ 24. AMENDMENT TO THE REGULATIONS

1. The Service Provider reserves the right to amend these Regulations in justified cases, including in particular:

1. a change in the technical conditions of functioning of the Website or Application, including those related to technical or technological progress;

2. a change in the conditions of use of software or devices used for the operation of the Website or Application, including changes made by producers or entities holding rights to software or devices;

3. the issuance of decisions or rulings by authorised state authorities that affect or may affect the content of the Regulations or the functioning of the Website or the Application;

4. Force Majeure;

5. formal or organisational changes of the Service Provider affecting the operation of the Website.

2. The Service Provider shall inform the Customers of amendments to the Regulations by posting the relevant information on the Website and sending an e-mail to the Customers. 

3. Amendments to the Regulations shall become effective immediately after the date of notification of their introduction in accordance with section 2 of this paragraph, subject to section 4 of this paragraph.

4. The Customer shall be obliged to comply with the Regulations in force at the time when he uses the Website or Application or places an Order.

5. Sales Contracts concluded before the amendment of the Regulations shall be governed by the existing provisions of the Regulations.

§ 25. FINAL PROVISIONS

1. Before using the Website or Application, the Customer shall be obliged to read the provisions of the Regulations.

2. In the event that the competent authority or the court by a final decision or ruling declares one of the provisions of the Regulations invalid, the remaining provisions of the Regulations shall remain in force.

3. The Service Provider shall make the Regulations available on the Website on a continuous basis, free of charge, including prior to the conclusion of the Agreement, as well as at the request of the Customer in a manner that allows the acquisition, reproduction and recording of the content of the Regulations by means of an ICT system used by the Customer.

4. For the purposes of performing the Regulations and the Agreement, Polish law applies. 

5. The Regulations shall enter into force on 1st January, 2023.